Not very friendly service at all. Quite dismissive of any questions. Didn't leave feeling that I wanted to keep giving them my custom as opposed to just buying online.
Nothing wrong with the products or shop itself; sadly I felt service was bristly, hurried and patronising this time, even with the shop literally empty. Friendly conversation I regularly enjoy with arts & crafts shopkeepers, such as over the simple decisions like colour accuracy and knit that are paramount for me, instead felt argumentative despite myself not disagreeing with a single thing the clerk had to say. While this knowledge would normally be very valuable, reference material for a brand match albeit averagely printed on a business class Epson from the brand's website (as I knew was the case) was assumed to be completely wrong and it felt like instruction was being given instead of listening to customer's viewpoint, disregarding the experience they are quite likely to have. When I was instead agreeing, the chatter was seemingly interpreted as impinging on the clerk or (I hope not) the owner's authority on the matter, when this is just normal customer whataboutery, who want's to make the right decision for their end customer, as in this case. Therefore implying that the customer's "eye"s do not know what they are seeing, and neither do their colour names mean anything. Unnecessarily combative and kurt. That indecision could be calmly assuaged not brushed off. I don't believe even a thank you was given in the very fast, 2 minute transaction, after which I very much wanted to just leave. Just not friendly at all and really put me off going back for my local custom apparel business. Must have caught them in a bad mood as I normally enjoy taking my time and picking up a few extra things instead of being lectured about basic colour theory. I'll update my review if I go back and don't feel the same way. Even the most established craft suppliers need to understand that in this day and age shopping experience is 100% of the sale and politeness goes a long way. The newly situated Tashtori - next door - who I've been a patron of since it was "Jevoncraft 2" on Station Street some 20 years ago is much better.
Lovely shop, difficult to find. On top of a caf.
Good range of fabrics and haberdashery but can get crowded and confusing where to queue at times
Super friendly staff, very informative and what a lovely shop! Nothing is too much trouble and they always have a huge selection of sewing, knitting, haberdashery, fabric and even gifts!
the-stitchery is a UK Art Gallery based in Lewes, South East England. the-stitchery is located at 12-16 Riverside Cliffe Bridge,, High St, Lewes BN7 2RE, UK.
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